General Information :

Req #- WD00062814- Career area:
Engineering- Country/Region:
Chile- State:
Region Metropolitana de Santiago- City:
Santiago de Chile- Date:
Monday, March 25, 2024- Working time:
Full-time Additional Locations :
Chile - Region Metropolitana de Santiago - Santiago de Chile

Why Work at Lenovo : We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

Description and Requirements :

Support LAS Field Service SDMs and CEC agents with technical escalations to solver critical matters from customers
Coordinate L1.5 focals for their support in each of their contries
Participate in Quality team interlocks
Coordinate ASP/AWSP audits
Make use of key trainings to deploy with technicians & agents together with Training focal (WW & GEO)
Critical case follow-up and progress communication
Evaluate and negotiate with customers/channels Action Plans
Problem replication and solution determination
Tip publishing and knowledger sharing to L1.5 and ASP technical leaders
Escalation leader for L2/L3 cases as well as Critsit supervision

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Additional Locations :

Chile - Region Metropolitana de Santiago - Santiago de Chile
Chile
Chile - Region Metropolitana de Santiago
Chile - Region Metropolitana de Santiago - Santiago de Chile

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