Workplace Engineer Consultant

Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. The role We are thrilled to announce an opportunity to join our team as: Microsoft Workplace Engineer SoftwareOne Scope: Full-time | Field service or work model: Apps Services| Location: Brasil & Chile. How a day to day would look like in this role: Responsible for the deployment, configuration, and maintenance of productivity tools, particularly those within the Microsoft Office 365 suite. Operate end-user services and assets with a focus on achieving the highest level of operational efficiency through automation, ensuring control, security, and auditing. Provide prompt and efficient technical support for Microsoft workplace applications, addressing issues effectively to maintain a smooth workflow for end-users. Collaborate with Platforms and Foundations team members to provide feedback and contribute to the planning, execution, and monitoring of end-user delivery and operations. Guarantee the security of resources by overseeing patching, upgrades, and system enhancements on Microsoft Platforms and related hardware. Ensure adherence to industry standards and data protection regulations by delivering and implementing policies and procedures for Microsoft Workplace technologies. Develop and maintain comprehensive documentation related to workplace processes at the regional level, contributing to global documentation enhancement. Conduct close monitoring of end-user performance, analyze data, generate reports, and identify opportunities for optimization and process improvement. Administer vendor relationships, including contract negotiation and performance evaluations, ensuring the delivery of high-quality services and solutions at the regional level. Stay updated with emerging technologies and trends, evaluating their potential for improving organizational productivity and recommending their adoption. Collaborate with cross-functional teams and stakeholders to understand business requirements, align Microsoft Workplace solutions accordingly, and inform workplace management about necessary actions. What we need to see from you What we need to see from you Average Experience of + 2 years in Microsoft and Linux Based Operating systems and Hardware Infrastructure. Required Qualifications Developing plans for end user deployments and technical support process. Familiarity with ITIL v4 best practices and implementing change management processes. In-depth knowledge of both Microsoft and Linux-based operating systems and hardware infrastructure, demonstrating proficiency in troubleshooting Microsoft workplace applications. Strong communication and interpersonal skills to effectively collaborate with individuals at all levels of the organization. Proactive, self-motivated, with a passion for continuous learning and staying updated on the latest Microsoft technologies. Ability to prioritize tasks in a fast-paced environment, demonstrating resilience and adaptability to changing circumstances. Overall licensing knowledge in O365 – Corporate, Educational, government. Technical Requirements Configuration and implementation of Microsoft 365. AZ-900, Exchange, MS-203, Exchange Online, MS-102, MS-900, IIS. SharePoint Online administration. OneDrive, Teams O365. PowerShell O365. Exchange Server(Onpremises). SharePoint Server (onpremises). Active directory & Azure ActiveDirectory. Entra Connect( Ad Connect). Networking knowledge. Pivotal role in maintaining the organization's technological infrastructure, ensuring seamless operations, security, and compliance while fostering a culture of continuous improvement and collaboration. Strong knowledge of Microsoft and Linux OS and HW infrastructure. Bilingual: Spanish / English Trilingual for applicants in Brazil (english, spanish & portuguese) Soft Skills Ability to prioritize tasks in a fast-paced environment. Strong communication and Interpersonal skills, with the ability to effectively collaborate with individuals at all levels of the organization. Proactive, self-motivated, with a passion for continuous learning and staying updated of the latest Microsoft technologies. Must be able to communicate effectively with customers, both in person and by phone or email. Negotiate with customers to close deals. Able to analyze the needs of potential customers to offer appropriate solutions. Why should you join our team? A unique culture with lived corporate values for an appreciative and supportive working atmosphere. Employee Recognitions Programs. A variety of training and development opportunities. A work-life balance. Employee Referral Bonus Program. Multicultural team interaction. Giving back to society- employee initiatives. ONE TREE PLANTED -> one tree for each hiring globally. Corporate events/ team buildings. Latest technologies for our customers and colleagues. and more! Disclaimer /Please note the following: At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Job Function Software & Cloud ServicesWe are thrilled to announce an opportunity to join our team as: Microsoft Workplace Engineer SoftwareOne Scope: Full-time | Field service or work model: Apps Services| Location: Brasil & Chile. How a day to day would look like in this role: Responsible for the deployment, configuration, and maintenance of productivity tools, particularly those within the Microsoft Office 365 suite. Operate end-user services and assets with a focus on achieving the highest level of operational efficiency through automation, ensuring control, security, and auditing. Provide prompt and efficient technical support for Microsoft workplace applications, addressing issues effectively to maintain a smooth workflow for end-users. Collaborate with Platforms and Foundations team members to provide feedback and contribute to the planning, execution, and monitoring of end-user delivery and operations. Guarantee the security of resources by overseeing patching, upgrades, and system enhancements on Microsoft Platforms and related hardware. Ensure adherence to industry standards and data protection regulations by delivering and implementing policies and procedures for Microsoft Workplace technologies. Develop and maintain comprehensive documentation related to workplace processes at the regional level, contributing to global documentation enhancement. Conduct close monitoring of end-user performance, analyze data, generate reports, and identify opportunities for optimization and process improvement. Administer vendor relationships, including contract negotiation and performance evaluations, ensuring the delivery of high-quality services and solutions at the regional level. Stay updated with emerging technologies and trends, evaluating their potential for improving organizational productivity and recommending their adoption. Collaborate with cross-functional teams and stakeholders to understand business requirements, align Microsoft Workplace solutions accordingly, and inform workplace management about necessary actions.What we need to see from you Average Experience of + 2 years in Microsoft and Linux Based Operating systems and Hardware Infrastructure. Required Qualifications Developing plans for end user deployments and technical support process. Familiarity with ITIL v4 best practices and implementing change management processes. In-depth knowledge of both Microsoft and Linux-based operating systems and hardware infrastructure, demonstrating proficiency in troubleshooting Microsoft workplace applications. Strong communication and interpersonal skills to effectively collaborate with individuals at all levels of the organization. Proactive, self-motivated, with a passion for continuous learning and staying updated on the latest Microsoft technologies. Ability to prioritize tasks in a fast-paced environment, demonstrating resilience and adaptability to changing circumstances. Overall licensing knowledge in O365 – Corporate, Educational, government. Technical Requirements Configuration and implementation of Microsoft 365. AZ-900, Exchange, MS-203, Exchange Online, MS-102, MS-900, IIS. SharePoint Online administration. OneDrive, Teams O365. PowerShell O365. Exchange Server(Onpremises). SharePoint Server (onpremises). Active directory & Azure ActiveDirectory. Entra Connect( Ad Connect). Networking knowledge. Pivotal role in maintaining the organization's technological infrastructure, ensuring seamless operations, security, and compliance while fostering a culture of continuous improvement and collaboration. Strong knowledge of Microsoft and Linux OS and HW infrastructure. Bilingual: Spanish / English Trilingual for applicants in Brazil (english, spanish & portuguese) Soft Skills Ability to prioritize tasks in a fast-paced environment. Strong communication and Interpersonal skills, with the ability to effectively collaborate with individuals at all levels of the organization. Proactive, self-motivated, with a passion for continuous learning and staying updated of the latest Microsoft technologies. Must be able to communicate effectively with customers, both in person and by phone or email. Negotiate with customers to close deals. Able to analyze the needs of potential customers to offer appropriate solutions. Why should you join our team? A unique culture with lived corporate values for an appreciative and supportive working atmosphere. Employee Recognitions Programs. A variety of training and development opportunities. A work-life balance. Employee Referral Bonus Program. Multicultural team interaction. Giving back to society- employee initiatives. ONE TREE PLANTED -> one tree for each hiring globally. Corporate events/ team buildings. Latest technologies for our customers and colleagues. and more! Disclaimer /Please note the following: At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.